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  1. Playlist
  2. Zendesk Support Apps

Zendesk Support Apps

Routing

  • Zendesk Round Robin Quick Start Guide
  • Playlist Button: Alternative to Zendesk's Guided Mode
  • Assign tickets based on schedules (working hours)
  • Changing the admin and reauthorizing API access
  • Out of Office
  • Route Tickets Immediately With Real-Time Routing Webhook
See all 47 articles

Auto Merge

  • Auto Merge App for Zendesk
  • Creating a trigger to notify the Auto Merge webhook
  • Merging your Zendesk ticket backlog with scheduled jobs
  • Authorize API Access for Auto Merge
  • Excluding specific users from Auto Merge
  • Merge window
See all 13 articles

Ticket Merge

  • Required fields for merging
  • Merge into oldest ticket
  • Quickly merge tickets without having to switch screens in Zendesk
  • Merge comment templates

Customer 360

  • Embedding Looker in Zendesk with Customer 360
  • Which reporting tools are supported by Customer 360?
  • Are dashboard filters applied automatically?

Agent Dashboard

  • Embedding Looker in Zendesk with Agent Dashboard
  • Agent Dashboard Placeholders
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