Routing
- Zendesk Round Robin Quick Start Guide
- Playlist Button: Alternative to Zendesk's Guided Mode
- Assign tickets based on schedules (working hours)
- Changing the admin and reauthorizing API access
- Out of Office
- Route Tickets Immediately With Real-Time Routing Webhook
Auto Merge
- Auto Merge App for Zendesk
- Creating a trigger to notify the Auto Merge webhook
- Merging your Zendesk ticket backlog with scheduled jobs
- Excluding specific users from Auto Merge
- Merge window
- Matching criteria