Skip to main content
Playlist Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Playlist
  2. Zendesk Support Apps
  3. Routing

Routing

  • Zendesk Round Robin Quick Start Guide
  • Playlist Button: Alternative to Zendesk's Guided Mode
  • Assign tickets based on schedules (working hours)
  • Changing the admin and reauthorizing API access
  • Out of Office
  • Route Tickets Immediately With Real-Time Routing Webhook
  • Reporting on tickets assigned by Routing in Explore
  • Preparing for your Playlist implementation
  • Automatically send tickets back to their queue so that they can be reassigned to another agent
  • Assign to same agent if the requester submits a new ticket
  • Assigning to a dedicated support agent for organizations
  • Automatic skills-based routing (push assignment) for Zendesk
  • Playlist button setup
  • Roles and permissions
  • What is the difference between the Away and Invisible status?
  • How can I report on tickets assigned by Playlist?
  • Generating your Playlist API Key
  • Out of Office Sample Triggers
  • Reporting on tickets sent back to the queue by agents ("skipped" tickets) in Zendesk Explore
  • Agent availability logs report
  • Agent availability by date (total online time, first online time, etc.)
  • Managing agent status from the top bar in Zendesk
  • Custom agent statuses
  • Playlist API authentication and security
  • Agent Status API
  • Agent Status Incremental Export API
  • Users API (beta)
  • Group distribution workflow
  • Dedicated Support Workflow Setup
  • Bulk updating statuses (agent availability)
  • Next ›
  • Last »
Playlist
Powered by Zendesk