- April 2020 Release Notes
- Are we billed for all agents, or can we choose a subset of agents for paid apps?
- Can I update my credit card after installing the app?
- Agent Status API (beta)
- Assign to the same agent if the requester submits another ticket within a window of time
- Reporting on Playlist Assigned in Zendesk Explore
- How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
- How can I report on Playlist Ticket Assignment usage?
- What is the easiest way to set up Round Robin (equally distribute, automatically assign tickets) in Zendesk?
- What Are Advantages of Playlist Ticket Assignment Over the Round Robin App for Zendesk?
- Is it possible to assign different Playlist Rules to different team members?
- Playlist Technical Information