- Are we billed for all agents, or can we choose which agents should have access to Playlist?
- Can I update my credit card after installing the app?
- How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
- How can I report on Playlist Ticket Assignment usage?
- What is the easiest way to set up Round-Robin in Zendesk (evenly distribute, random ticket assignment)?
- What Are Advantages of Playlist Ticket Assignment Over the Round Robin App for Zendesk?
- Playlist Technical Information
- Is it possible to assign different Playlist Rules to different team members?