- How can I restrict an app and be billed for only agents that actually need it?
- How can I update my credit card after installing the app?
- Assign tickets based on schedules (working hours)
- Zendesk Round Robin Quick Start Guide
- Daily limits for Round Robin
- How can I change the name that shows up on ticket events?
- Out of Office
- Automatically send tickets back to their queue so that they can be reassigned to another agent
- Assign to same agent if the requester submits a new ticket
- Assigning to a dedicated support agent for organizations
- Route Tickets Immediately With Real-Time Routing Webhook
- Automatic skills-based routing (push assignment) for Zendesk
- Custom agent statuses
- Reporting on Playlist Assigned in Zendesk Explore
- Preparing for your Playlist implementation
- Auto Merge App for Zendesk
- Creating a trigger to notify the Auto Merge webhook
- Merging your Zendesk ticket backlog with scheduled jobs
- October 2021 Release Notes