- How can we send tickets back to the unassigned views so that another agent can pick it up?
- What is the easiest way to set up Round-Robin in Zendesk (evenly distribute, random ticket assignment)?
- How can I restrict the app to only agents that need it?
- Can I update my credit card after installing the app?
- How can I report on Playlist Ticket Assignment usage?
- What are advantages of Playlist Ticket Assignment over the Round Robin app for Zendesk?
- Is it possible to assign different Playlist Rules to different team members?
- Customer 360 Installation