- July 2021 Release Notes
- Auto Merge App for Zendesk
- Are we billed for all agents, or can we choose a subset of agents for paid apps?
- How can I update my credit card after installing the app?
- How can I auto merge our backlog?
- Assign tickets based on schedules (working hours)
- Quickest way to set up round robin for Zendesk
- Daily limits for Round Robin
- How can I change the name that shows up on ticket events?
- Out of Office
- Automatically send tickets back to their queue so that they can be reassigned to another agent
- Assign to same agent if the requester submits a new ticket
- Assigning to a dedicated support agent for organizations
- Real-time routing for social messaging
- Automated skills-based routing (push model) for Zendesk
- Custom agent statuses
- Reporting on Playlist Assigned in Zendesk Explore
- Preparing for your Playlist implementation