If your reporting tool can filter data through use of URL parameters, Customer 360 will dynamically populate your URL and automatically apply filters to your dashboard.
Example
For example, the Dashboard URL
https://mycompany.looker.com/embed/dashboards/4?Email={{ticket.requester.email}}
will be automatically converted to
https://mycompany.looker.com/embed/dashboards/4?Email=example@mycompany.com
when viewing a ticket submitted by the customer whose email is example@mycompany.com.
Your reporting tool will then display the appropriate dashboard and apply the filter Email = example@mycompany.com based on your URL.