Auto Merge
- Auto Merge App for Zendesk
- Creating a trigger to notify the Auto Merge webhook
- Merging your Zendesk ticket backlog with scheduled jobs
- Excluding specific users from Auto Merge
- Merge window
- Matching criteria
- Matching a specific portion of subject text with regex (beta)
- Conditions (searching for the older ticket)
- Merge comments for Auto Merge
- How can I report on auto merged tickets?
- How would agents know to respond to a ticket that was auto merged?
- Auto Merge Technical Information