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  1. Playlist
  2. Zendesk Support Apps
  3. Auto Merge

Auto Merge

  • Auto Merge App for Zendesk
  • Creating a trigger to notify the Auto Merge webhook
  • Merging your Zendesk ticket backlog with scheduled jobs
  • Authorize API Access for Auto Merge
  • Excluding specific users from Auto Merge
  • Merge window
  • Matching criteria
  • Matching a specific portion of subject text with regex (beta)
  • Conditions (searching for the older ticket)
  • Merge comments for Auto Merge
  • How can I report on auto merged tickets?
  • How would agents know to respond to a ticket that was auto merged?
  • Auto Merge Technical Information
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