How can I report on auto merged tickets? – Playlist

The most reliable method to report on auto merged tickets is to tag them with something like closed_by_automerge using a Zendesk trigger. You can then report on the tag in Explore.

Here's a sample trigger to tag tickets that were closed by Auto Merge:

Trigger name
Auto Merge: Tag Merged Ticket

Trigger category
(choose a category)

Conditions
──────────────────────────────────────
Meet ALL of the following conditions
  Category            Operator                             Value
  [ Status        ] › [ Is                             ] › [ Closed                                                ]
  [ Comment text  ] › [ Contains the following string  ] › [ This request was closed and auto merged into request  ]
  
Actions
──────────────────────────────────────
  Category        Value
  [ Add tags  ] › [ closed_by_automerge  ]

You can also tag the target ticket (the active ticket) with a trigger:

Trigger name
Auto Merge: Tag Target Ticket

Trigger category
(choose a category)

Conditions
──────────────────────────────────────
Meet ALL of the following conditions
  Category             Operator                            Value
  [ Ticket        ] › [ Is                             ] › [ Updated                                                                ]
  [ Comment text  ] › [ Contains the following string  ] › [ was closed and auto merged into this request. Last comment in request  ]
  
Actions
──────────────────────────────────────
  Category        Value
  [ Add tags  ] › [ automerged  ]

Tracking auto merged tickets prior to your trigger

To track tickets that were already auto merged prior to creating the trigger, you can use the following searches in Zendesk:

"was closed and auto merged into this request" order_by:updated_at sort:desc

"This request was closed and auto merged into request" order_by:updated_at sort:desc