Routing
- Bulk updating statuses (agent availability)
- Team dashboard columns
- Playlist Technical Information
- Team dashboard filters
- Set up round robin queues to rotate between group members
- Create a relationship between agents and their supervisor with the Supervisor field
- User preferences
- Include already-assigned tickets when searching for new tickets (Playlist button)
- Run Playlist Rules as the Logged-In Agent Instead of the Zendesk Admin
- Disabling the Playlist Button if You’re Only Using Round Robin
- Automatically set an agent to Away after a period of inactivity
- Round-Robin: Prompt Agents With "Set Yourself to Online?" When Logging Into Zendesk
- Daily limits for Round Robin
- Set a different inbox limit for specific agents
- Playlist button is not assigning anything even though there are several tickets in our views
- How can I export Playlist rule assignments (Agents tab) as a CSV file?
- What Kind of Views Can Be Used for Round Robin Queues?
- Automatically merge duplicate tickets in Zendesk