Creating a Trigger to Notify the Auto Merge Webhook

Once you've configured a merge rule, you need to create a trigger in Zendesk to notify the webhook. Without this trigger, Auto Merge will not process incoming tickets.

Rule ID — After saving your rule, find the Rule ID at the top of the rule's detail page. You'll need it when creating your trigger below.

Creating your auto merge trigger

When you authorized API access, an Auto Merge Webhook was created automatically. Now create a Zendesk trigger to notify it when new tickets arrive. The sample below will help you get started — customize as needed for your use case.

Trigger name: Auto Merge Trigger

Conditions
──────────────────────────────────────
Meet ALL of the following conditions

  [ Ticket > Ticket ] › [ Is ] › [ Created ]

Actions
──────────────────────────────────────
  [ Notify by: Active webhook ] › [ Auto Merge Webhook ]

  Endpoint    https://api.myplaylist.io/automerge/tickets/{{ticket.id}}/?api_key=*****
  Method      GET

  URL parameters
  Key               Value
  ──────────────    ──────────────────
  merge_rule_id     (your Rule ID)