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- Optimized round robin jobs to accommodate for accounts with large ticket data (> 50 custom ticket fields), which was causing timeout issues.
- Agents tab is now cached to minimize calls to Zendesk's APIs.
- The Team dashboard is now available to teams that are only using the Playlist Button (Round Robin is disabled)
Customer 360 (Support)
- Fixed an issue that prevented the user sidebar from rendering properly if the end-user's email was not populated.
Customer 360 (Chat)
- Fixed an issue that prevented the chat sidebar from rendering properly if the chat visitor's email was not populated.