The Team dashboard is a useful tool for supervisors to manage their team. Below is a summary of columns that are available.
Agent
The agent's name, a link to the agent's user profile in Zendesk.
Status
A dropdown to change the agent's status.
Last updated
Date and time of the agent's last status update. The displayed time is based on your user profile's time zone.
Queues
List of the agent's active queues.
# open tickets
The number of open tickets against the agent's inbox limit.
