The Team dashboard is a useful tool for supervisors to manage their team. Below is a summary of columns that are available.
The agent's name, a link to the agent's user profile in Zendesk.
A dropdown to change the agent's status.
Date and time of the agent's last status update. The displayed time is based on your user profile's time zone.
List of the agent's active queues.
# open tickets
The number of open tickets against the agent's inbox limit.