Set a different inbox limit for specific agents

You can set an inbox limit at the agent level for both the Playlist Button and Round Robin.

1. Pull up the agent's user profile in Zendesk.
2. On the user sidebar (on the right), you'll see a Playlist Ticket Assignment widget. Enter a number for the Inbox limit field. This value will override the default inbox limit specified for Playlist Button or Round Robin. Leave it blank to use the default inbox limit.