There are a few requirements for views used in Round Robin queues. Please check your view's conditions and permissions:
Who has access
Must be either Any agent or Agents in specific groups.
If using "Agents in specific groups," please make sure that admins are included in at least one of the selected groups.
Conditions (Meet all)
- Ticket: Assignee > Is > -
- Ticket: Status > Less than > Pending (or any other combination that filters for unsolved tickets)
Note: Tickets are routed in the context of the admin who installed the app. Avoid using conditions such as Ticket: Group > Is > (current user's groups). Instead, create a separate view and queue for each group.
Here is a sample view: