Playlist Ticket Assignment
- Assign tickets based on schedules (working hours)
- Round Robin Quick Start Guide for Zendesk
- Daily limits for Round Robin
- How can I change the name that shows up on ticket events?
- Out of Office
- Automatically send tickets back to their queue so that they can be reassigned to another agent
- Assign to same agent if the requester submits a new ticket
- Assigning to a dedicated support agent for organizations
- Route Tickets Immediately With Real-Time Routing Webhook
- Automated skills-based routing (push model) for Zendesk
- Custom agent statuses
- Reporting on Playlist Assigned in Zendesk Explore
- Preparing for your Playlist implementation
- Agent Status Incremental Export API
- Group distribution workflow
- Playlist Button: Alternative to Zendesk's Guided Mode
- Playlist button setup
- Roles and permissions
- Automatically merge tickets in Zendesk
- What is the difference between the Away and Invisible status?
- How can I report on tickets assigned by Playlist?
- Generating your Playlist API Key
- Out of Office Sample Triggers
- Reporting on tickets sent back to the queue by agents ("skipped" tickets) in Zendesk Explore
- Agent availability logs report
- Agent availability by date (total online time, first online time, etc.)
- Managing agent status from the top bar in Zendesk
- Playlist API authentication and security
- Agent Status API
- Dedicated Support Workflow Setup