Playlist Ticket Assignment
- Reporting on Playlist Assigned in Zendesk Explore
- How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
- How can I report on Playlist Ticket Assignment usage?
- What is the easiest way to set up Round Robin in Zendesk (evenly distribute, random ticket assignment)?
- What Are Advantages of Playlist Ticket Assignment Over the Round Robin App for Zendesk?
- Is it possible to assign different Playlist Rules to different team members?
- Playlist Technical Information
- Is Playlist's database encrypted?
- Bulk updating statuses (agent availability)
- Team dashboard columns
- Team dashboard filters
- Set up round robin queues to rotate between group members
- Round-Robin Agent Status: What Is the Difference Between Away and Invisible?
- Create a relationship between agents and their supervisor with the Supervisor field
- Sound Notifications
- Include Already-Assigned Tickets When Searching for New Tickets (Playlist Button)
- Run Playlist Rules as the Logged-In Agent Instead of the Zendesk Admin
- Disabling the Playlist Button if You’re Only Using Round-Robin
- Round-Robin: Automatically Set an Agent’s Status to Away With Automatic Idle
- Round-Robin: Prompt Agents With "Set Yourself to Online?" When Logging Into Zendesk
- Round Robin: Specify an Inbox Limit at the Agent Level
- Zendesk Round-Robin Ticket Assignment Features
- The Playlist button is not assigning tickets as expected
- How can I export Playlist rule assignments (Agents tab) as a CSV file?
- What Kind of Views Can Be Used for Round Robin Queues?