Playlist Ticket Assignment
- Custom agent statuses
- Preparing for your Playlist implementation
- Quickest way to set up round robin ticket assignment in Zendesk
- Assign to same agent if the requester submits a new ticket
- Automated skills-based routing (push model) for Zendesk
- Real-time Routing for Social Messaging in Zendesk
- Automatically send tickets back to their queue so that they can be reassigned to another agent
- Out of Office
- Reporting on Playlist Assigned in Zendesk Explore
- Assigning to a dedicated support agent for organizations
- How can I change the name that shows up on ticket events?
- Roles and permissions
- Automatically merge tickets in Zendesk
- How can agents respond to a ticket that was automatically merged?
- Playlist Technical Information
- What is the difference between the Away and Invisible status?
- How can I report on tickets assigned by Playlist?
- Generating your Playlist API Key
- Out of Office Sample Triggers
- Reporting on tickets sent back to the queue by agents ("skipped" tickets) in Zendesk Explore
- Agent availability logs report
- Agent availability by date (total online time, first online time, etc.)
- Managing agent status from the top bar in Zendesk
- Playlist API authentication and security
- Agent Status API (Beta)
- Dedicated Support Workflow Setup
- Is Playlist's database encrypted?
- Bulk updating statuses (agent availability)
- Team dashboard columns
- Team dashboard filters