Playlist Ticket Assignment
- Assign to the same agent if the requester submits another ticket within a window of time
- Reporting on Playlist Assigned in Zendesk Explore
- How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
- How can I report on tickets assigned by Playlist?
- What is the easiest way to set up Round Robin (equally distribute, automatically assign tickets) in Zendesk?
- Is it possible to assign different Playlist Rules to different team members?
- Playlist Technical Information
- Out of Office Sample Triggers
- Automatically merge tickets in Zendesk
- Reporting on tickets sent back to the queue by agents ("skipped" tickets) in Zendesk Explore
- Agent availability logs report
- Agent availability by date (total online time, first online time, etc.)
- Managing agent status from the top bar in Zendesk
- Playlist API authentication and security
- Agent Status API (Beta)
- Dedicated Support Workflow Setup
- Assigning to a dedicated support agent for organizations
- Is Playlist's database encrypted?
- Bulk updating statuses (agent availability)
- Team dashboard columns
- Team dashboard filters
- Set up round robin queues to rotate between group members
- What is the difference between the Away and Invisible status?
- Create a relationship between agents and their supervisor with the Supervisor field
- Sound Notifications
- Include Already-Assigned Tickets When Searching for New Tickets (Playlist Button)
- Run Playlist Rules as the Logged-In Agent Instead of the Zendesk Admin
- Disabling the Playlist Button if You’re Only Using Round-Robin
- Automatically set an agent to Away after a period of inactivity
- Round-Robin: Prompt Agents With "Set Yourself to Online?" When Logging Into Zendesk