Playlist Ticket Assignment
- How can we send tickets back to the unassigned views so that another agent can pick it up?
- What is the easiest way to set up Round-Robin in Zendesk (evenly distribute, random ticket assignment)?
- How can I restrict the app to only agents that need it?
- Can I update my credit card after installing the app?
- How can I report on Playlist Ticket Assignment usage?
- What Are Advantages of Playlist Ticket Assignment Over the Round Robin App for Zendesk?
- Is it possible to assign different Playlist Rules to different team members?
- Round-Robin Agent Status: What Is the Difference Between Away and Invisible?
- Include Already Assigned Tickets When Searching for New Tickets (Playlist Button)
- Run Playlist Rules as the Logged-In Agent Instead of the Zendesk Admin
- Disabling the Playlist Button if You’re Only Using Round-Robin
- Round-Robin: Automatically Set an Agent’s Status to Away With Automatic Idle
- Round-Robin: Prompt Agents With "Set Yourself to Online?" When Logging Into Zendesk
- Round-Robin: Specify an Inbox Limit at the Agent Level
- Zendesk Round-Robin Ticket Assignment Features
- Playlist Technical Information
- The Playlist button is not assigning tickets as expected
- How can I export Playlist rule assignments (Agents tab) as a CSV file?
- What kind of views can be used for Round-robin queues?