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  1. Playlist
  2. Zendesk apps
  3. Playlist Ticket Assignment

Playlist Ticket Assignment

  • Custom agent statuses
  • Preparing for your Playlist implementation
  • Quickest way to set up round robin ticket assignment in Zendesk
  • Assign to same agent if the requester submits a new ticket
  • Automated skills-based routing (push model) for Zendesk
  • Real-time Routing for Social Messaging in Zendesk
  • Automatically send tickets back to their queue so that they can be reassigned to another agent
  • Out of Office
  • Reporting on Playlist Assigned in Zendesk Explore
  • Assigning to a dedicated support agent for organizations
  • How can I change the name that shows up on ticket events?
  • Roles and permissions
  • Automatically merge tickets in Zendesk
  • How can agents respond to a ticket that was automatically merged?
  • Playlist Technical Information
  • What is the difference between the Away and Invisible status?
  • How can I report on tickets assigned by Playlist?
  • Is it possible to assign different Playlist Rules to different team members?
  • Generating your Playlist API Key
  • Out of Office Sample Triggers
  • Reporting on tickets sent back to the queue by agents ("skipped" tickets) in Zendesk Explore
  • Agent availability logs report
  • Agent availability by date (total online time, first online time, etc.)
  • Managing agent status from the top bar in Zendesk
  • Playlist API authentication and security
  • Agent Status API (Beta)
  • Dedicated Support Workflow Setup
  • Is Playlist's database encrypted?
  • Bulk updating statuses (agent availability)
  • Team dashboard columns
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