Zendesk apps

Billing

• Are we billed for all agents, or can we choose a subset of agents for paid apps?
• Can I update my credit card after installing the app?
• How can I view my billing history and download past invoices?
• How do I cancel my free trial or subscription?

Playlist Ticket Assignment

• Agent Status API (beta)
• Assign to the same agent if the requester submits another ticket within a window of time
• Reporting on Playlist Assigned in Zendesk Explore
• How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
• How can I report on Playlist Ticket Assignment usage?
• What is the easiest way to set up Round Robin (equally distribute, automatically assign tickets) in Zendesk?

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Customer 360

• Which analytics platforms (reporting tools) are supported by Customer 360?
• Are dashboard filters applied automatically?
• Will the Customer 360 app always be free?
• Customer 360 Overview

Agent Dashboard

• Agent Dashboard Placeholders

Ticket Merge

• Required fields for merging
• Merge into oldest
• Quickly merge tickets without having to switch screens in Zendesk
• Merge comment templates