Billing
Playlist Ticket Assignment
- Assign to the same agent if the requester submits another ticket within a short window of time
- Reporting on Playlist Assigned in Zendesk Explore
- How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
- How can I report on Playlist Ticket Assignment usage?
- What is the easiest way to set up Round Robin in Zendesk (evenly distribute, random ticket assignment)?
- What Are Advantages of Playlist Ticket Assignment Over the Round Robin App for Zendesk?