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Zendesk apps

Auto Merge

  • Auto Merge App for Zendesk
  • Merge window (hours)
  • Matching criteria
  • Target ticket conditions
  • Creating a trigger to notify the Auto Merge target
  • How can I report on auto merged tickets?
See all 7 articles

Billing

  • Are we billed for all agents, or can we choose a subset of agents for paid apps?
  • How can I update my credit card after installing the app?
  • How can I view my billing history and download past invoices?
  • How do I cancel my free trial or subscription?

Playlist Ticket Assignment

  • Custom agent statuses
  • Preparing for your Playlist implementation
  • Quickest way to set up round robin ticket assignment in Zendesk
  • Assign to same agent if the requester submits a new ticket
  • Automated skills-based routing (push model) for Zendesk
  • Real-time Routing for Social Messaging in Zendesk
See all 44 articles

Customer 360

  • Which reporting tools are supported by Customer 360?
  • Are dashboard filters applied automatically?
  • Will the Customer 360 app always be free?
  • Customer 360 Overview

Agent Dashboard

  • Agent Dashboard Placeholders

Ticket Merge

  • Required fields for merging
  • Merge into oldest ticket
  • Quickly merge tickets without having to switch screens in Zendesk
  • Merge comment templates
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