Auto Merge
- Auto Merge App for Zendesk
- How can I auto merge our backlog?
- Merge window (hours)
- Matching criteria
- Target ticket conditions
- Creating a trigger to notify the Auto Merge target
Billing
Playlist Ticket Assignment
- Assign tickets based on schedules (working hours)
- Quickest way to set up round robin for Zendesk
- Daily limits for Round Robin
- How can I change the name that shows up on ticket events?
- Out of Office
- Automatically send tickets back to their queue so that they can be reassigned to another agent