Zendesk apps

Billing

• Are we billed for all agents, or can we choose which agents should have access to Playlist?
• Can I update my credit card after installing the app?

Playlist Ticket Assignment

• How can we automatically send tickets back to their queue so that they can be reassigned to another agent?
• How can I report on Playlist Ticket Assignment usage?
• What is the easiest way to set up Round-Robin in Zendesk (evenly distribute, random ticket assignment)?
• What Are Advantages of Playlist Ticket Assignment Over the Round Robin App for Zendesk?
• Playlist Technical Information
• Is it possible to assign different Playlist Rules to different team members?

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Customer 360

• Which analytics platforms (reporting tools) are supported by Customer 360?
• Are dashboard filters applied automatically?
• Will the Customer 360 app always be free?
• Customer 360 Overview

Agent Dashboard

• Agent Dashboard Placeholders