Auto Merge
- Auto Merge App for Zendesk
- Merge window (hours)
- Matching criteria
- Target ticket conditions
- Creating a trigger to notify the Auto Merge target
- How can I report on auto merged tickets?
Billing
Playlist Ticket Assignment
- Custom agent statuses
- Preparing for your Playlist implementation
- Quickest way to set up round robin ticket assignment in Zendesk
- Assign to same agent if the requester submits a new ticket
- Automated skills-based routing (push model) for Zendesk
- Real-time Routing for Social Messaging in Zendesk