In Zendesk, you can choose exactly which agents should have access to an app by enabling group restrictions.
Enabling group restrictions
- If you are installing the app for the first time, you'll see the app settings page during checkout. Otherwise, go to Zendesk Admin > Manage > App name (i.e. Playlist Ticket Assignment or Ticket Merge).
- Check Enable group restrictions? and select the group(s) that should have access to the app. As an admin, make sure you are also a member of at least one of the groups you selected. Otherwise, you won't be able to configure the app.
This ensures that you are only billed for agents that actually need to use the app.
Note: you can also use role restrictions, but we generally recommend using group restrictions as it offers more flexibility.