Customer 360 brings powerful customer data from your backend and third-party systems into Zendesk.
- 360-degree view of each customer
- Boost agent productivity by at least 25%
- Personalize effectively with easy access to the right data
With Customer 360, you can:
- Embed analytics dashboards to display relevant customer data in each ticket
- Automatically look up the customer based on email, user id, or custom fields
- Create buttons that link to your backend admin tools outside of Zendesk
- Install multiple times to display specific dashboards to agents based on roles or groups
- Easily make changes to your dashboards without engineering support
Note: app assumes your organization already has access to an analytics platform (Looker, Tableau, etc.).