Customer 360 brings powerful customer data from your backend and third-party systems into Zendesk.
- 360-degree view of each customer
- Boost agent productivity by at least 25%
- Personalize effectively with easy access to the right data
With Customer 360, you can:
- Embed analytics dashboards to display relevant customer data in each ticket
- Automatically look up the customer based on email, user id, or custom fields
- Create buttons that link to your backend admin tools outside of Zendesk
- Install multiple times to display specific dashboards to agents based on roles or groups
- Easily make changes to your dashboards without engineering support
Note: app assumes your organization already has access to an analytics platform (Looker, Tableau, etc.).
Feel free to contact us if you don't have an analytics platform or would like to learn more.